“MYSTERY SHOPPER: Performance assessment of central institutions in public service delivery” It was carried out by the consortium of three civil society organizations: The Institute of Development, Research and Alternatives (IDRA) project leader, the Gender Alliance Center for Development (GADC) and the Center for Information and Development (CID), partners. SCM proposed three different versions of covers, but the blured was preferred the most. The green and blue colors were the theme of the study. Since the study had a lot of data, SCM proposed a column text with colorful graphsand charts. Spontan Creative Media was responsible for the entire publication process.